Due to the nature of our products (health, beauty and personal care) we are unable to accept any returns for health reasons. This is governed by Australian law and regulated by the Therapeutic Goods administration (TGA) and is not negotiable. Please choose your products carefully.
Our policy does not exempt you from your statutory rights under the Competition and Consumer Act and similar laws. If a product is faulty, not doing what it is promised to do or is significantly different from its description/sample, then you may be eligible for a refund or exchange. Please keep in mind personal results will vary and failure to meet your expectations does not deem a product as faulty.
Refunds can not be given for change of mind purchases. This also extends to instances where a product may not do as you had hoped it would based on your individual personal circumstances or condition. All products will yield different results for each individual and results are expected to vary.